Yodley Life Sciences Pvt Ltd is a pharmaceutical company offering PCD pharma franchise and distributorship services across India. This policy explains, in plain language, what personal information we collect through our website yodleylife.in and our app for stockists and franchise partners (the “App”), why we collect it, and how we protect it. By using our website or App, you agree to the practices described here.
Who This Policy Applies To
This policy applies to:
- Visitors who fill out an enquiry form on yodleylife.in to ask about franchise or distributorship opportunities.
- Stockists, distributors, and franchise partners who use our App to browse our product catalogue and place orders.
Information We Collect
2.1 Information you give us directly
- Name, phone number, and email address — when you fill out the enquiry/contact form on our website or register on the App.
- Business address and delivery/shipping address — so we can route enquiries and deliveries to the right location.
- Drug license number and GST number — required from franchise and stockist partners, since Indian pharmaceutical regulations require us to verify that anyone ordering or distributing our medicines holds a valid license before we onboard them.
- Order details — products ordered, quantities, order history, and order value, when you place orders through the App.
2.2 Information collected automatically
Like most websites, yodleylife.in uses Google Tag Manager and Google Analytics. These tools automatically collect:
- Your IP address and approximate location (city/region level, not your exact address).
- Device and browser type, pages you visit, time spent on pages, and how you arrived at our site.
- Cookies that help the site remember your preferences and help us understand which pages and products visitors are most interested in.
You can turn off cookies in your browser settings at any time. Some site features (like remembering your enquiry form details) may not work as smoothly if you do.
Why We Use Your Information
- To respond to your franchise or product enquiry and get in touch with you (by phone, WhatsApp, or email).
- To verify your drug license and GST number before approving you as a stockist or franchise partner — this is a legal requirement in the pharmaceutical trade, not just a formality.
- To process and deliver orders placed through the App, and keep you updated on order/dispatch status.
- To understand how people use our website so we can improve product listings, page speed, and content.
- To send relevant updates about new products, divisions, or franchise opportunities, you can opt out of marketing messages at any time.
- To meet our obligations under Indian drug and pharmaceutical regulations, including maintaining records of who we supply medicines to.
Who We Share Information With
We do not sell your personal information. We share it only where necessary:
- Logistics and courier partners — to dispatch and deliver your orders.
- Our internal sales and distribution team will manage your franchise relationship and territory/monopoly rights.
- Government or regulatory authorities — where required by drug control or other applicable law.
- Analytics providers (Google) — in aggregated, anonymised form, to help us understand site traffic.
We require all such partners to keep your information confidential and use it only for the purpose we share it for.
How We Protect Your Information
- Your data is stored on secure servers with restricted access — only authorised Yodley staff who need it for enquiry handling, order processing, or compliance can access it.
- Drug license and GST documents are kept in a separate, access-controlled compliance record, used solely for franchise verification.
- While we take reasonable technical and organisational precautions, no system is 100% secure, and we encourage you to keep your App login credentials confidential.
How Long We Keep Your Information
- Enquiry form data: kept for a reasonable follow-up period, then deleted if no franchise relationship is established.
- Franchise/stockist records (including license and GST details): kept for as long as the business relationship continues, and afterwards as required by drug control, tax, and other applicable record-keeping laws.
- Order and payment records: retained as required under applicable accounting and tax regulations.
Your Choices and Rights
- You can ask us what personal information we hold about you, and request corrections if it’s inaccurate.
- You can withdraw from marketing communications at any time by replying “STOP” on WhatsApp/SMS or emailing us.
- You can request deletion of your enquiry data, provided you are not an active franchise/stockist partner with ongoing legal or regulatory record-keeping obligations.
- To exercise any of these, write to us at the email address in Section 10.
App-Specific Practices
- The App requires you to create an account (typically using your phone number and email) before you can view stockist pricing and place orders.
- Order history and saved addresses are stored against your account, so you don’t need to re-enter them each time.
- We may send order-status notifications (e.g., dispatch confirmation) through push notifications and email.
- If you uninstall the App, your account data is retained in line with Section 6 above, in case you reinstall or for compliance record-keeping.
Children’s Privacy
Our website and App are meant for business use by adults — pharmaceutical distributors, stockists, and franchise partners. We do not knowingly collect information from children.
Third-Party Links
Our website links to third-party platforms such as Facebook, Instagram, LinkedIn, WhatsApp, and YouTube. Once you click through to them, their own privacy policies apply — we are not responsible for how they handle your data.
Changes to This Policy
We may update this policy from time to time, for example, if we add new features to the App or change how we work with payment or logistics partners. The “Last updated” date at the top will always reflect the latest version. We encourage you to review it occasionally.
Contact Us
If you have questions about this policy or how we handle your information, reach out to us:
- Email: info@yodleylife.in
- Phone / WhatsApp: +91-8360181856
- Registered office: Plot No. 5, Industrial Area Phase 2, Panchkula, Haryana 134113, India
- Overseas office: 215-New Al Rais, 2019A, Dubai, U.A.E.
This policy is written to be easy to understand. If any part conflicts with applicable Indian law (including the Digital Personal Data Protection Act, 2023), the law will take precedence.